Frequently Asked Questions
Where is your yarn from?
I source my yarns from small fiber mills in New England: one in Maine, and the other in Vermont. Wool is provided from local and/or non-mulesing farms.
Where do you ship?
I currently ship to the United States and its territories, with the exception of Kansas. This is due to ongoing challenges with sales tax laws in that state, and the complications it creates for me as a very small business. I look forward to reintroducing shipping to Kansas again in the future when it's more feasible for me.
How do you wind this yarn?
Great question! All of my yarn is delivered in hank form, which is a long, twisty bunch of yarn. In order to easily work with my yarn, you'll need to wind it into a ball. It's best to do this with a yarn swift and a ball winder, but you can also use a chair, your hands, and some patience (check out the Spruce Crafts' tutorial). If you'd like, I can also wind your yarn for you for a small fee per item.
Do you accept custom orders?
I do not accept custom orders at this time.
How soon will I get my yarn?
I try to get your order out the door within 48 hours of your purchase, but shipping times may vary based on distance and however the shipping company is currently operating.
Can I pick up my order?
Yes! If you live in the Melrose/Wakefield, MA area and would like to pick up your order, use the code LOCALPICKUPMEL at checkout, and I'll contact you to coordinate a pickup day and time.
How do I care for my yarn?
Storing your hanks, WIPs, and finished objects
- If you won't be using your yarn for a little while, you're putting a WIP (work-in-progress) off to the side, or storing your finished item, I suggest storing them in a sealed container such as a zip-top bag or cedar chest. If you can, try to keep your yarn with moth-repellant sachets or cedar pieces. Moths love to nibble on natural fibers, so be sure to inspect your yarn every now and then for damage.
Washing and drying your finished objects
The following bases contain superwash-treated yarn, which can withstand being put through the washing machine. However, I always suggest for the best results that items be washed by hand in cool water and laid flat to dry:
- Cottage (90% superwash wool, 10% nylon)
- Cabin (100% superwash wool)
- Cozy (100% superwash wool, winter exclusive)
- Breeze (65% superwash wool, 35% bamboo, summer exclusive)
Rustic is my non-superwash wool base, and absolutely must be hand washed in cool water with very little agitation, and laid flat to dry away from high heat.